Privacy Policy

This Privacy Policy explains how Lone AI LLC, an Arizona limited liability company doing business as ClosingPro by Lone AI ("Lone AI," "we," "us"), collects, uses, and shares information. Part 1 covers this website, www.closingpro.live, and our marketing, including email and text messages. Part 2 covers the ClosingPro product: the web app and the iOS and Android apps.

Information we collect

• Information you provide: your name, company, phone number, and email address when you submit a form on this site, book a demo through our scheduling provider, or otherwise contact us.
• Usage information: standard technical data collected by our hosting and analytics providers, such as IP address, browser type, device information, pages viewed, and referring pages.
• Cookies and similar technologies: this site and embedded services (for example, our scheduling widget) may set cookies needed to function and to understand how the site is used.

How we use information

• To respond to your inquiries and requests.
• To schedule and run product demos.
• To send information you request about ClosingPro.
• To send marketing communications, including text messages, where you have consented.
• To operate, secure, and improve the website.
• To comply with legal obligations.

Text messaging and mobile information

Mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent. Text messaging opt-in data and consent are never sold or shared with third parties for their marketing purposes.

You can opt out of text messages at any time by replying STOP, or get help by replying HELP or contacting support@closingpro.live. See the SMS Program terms in our Terms of Service for full program details.

How we share information

We share information only with service providers who help us operate this website and our communications, such as hosting, scheduling, customer relationship management, and email or text message delivery providers. These providers process information on our instructions to provide services to us. We do not sell personal data. We may also disclose information where required by law or to protect our rights.

Retention

We keep personal information only as long as needed for the purposes described above, such as responding to your inquiry, maintaining our business records, and meeting legal requirements, and then delete or de-identify it.

Your choices and rights

You can request access to, correction of, or deletion of your personal information at any time by emailing support@closingpro.live. You can opt out of marketing email via the unsubscribe link in any message and out of text messages by replying STOP.

Children

This website is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest version, and material changes will be posted on this page.

The full product terms, including the Data Processing Addendum for company accounts, are at solo.closingpro.live/privacy and solo.closingpro.live/terms.

Which parts apply to you

If you signed up yourself, Lone AI decides how your data is used and this whole section applies to you directly. If your employer gave you a company code or an invite, your employer decides how your training data is used and we act on their instructions. Your employer may have its own policy that also applies to you. We do not sell personal information, and we do not use your data for advertising or cross-app tracking.

What we collect

• Your name. Required. On a company account it is also how you sign in, together with a PIN or a password.
• Your email address. For your account, password and PIN resets, and service messages.
• Your phone number. Optional. We only hold one if you add it to your profile or turn on two-factor authentication.
• Audio you record. See the voice section below.
• What you produce while training. Transcripts of your practice conversations, scores, written answers, notes, streaks, levels and session history. On a company account this is visible to your managers.
• Optional profile details. Your role, how long you have been selling, and your start date, if you choose to give them.
• Technical data. Standard server logs, including IP address, device and browser type, and timestamps, kept for security and troubleshooting.
• What we do not collect. No location, no contacts, no photo library, no health or financial data, no advertising identifier, and no data from other apps. The mobile app asks for the microphone and nothing else.

Voice, recordings and transcripts

Three different things can happen to audio, and it is worth knowing which is which.

• Practice drills and roleplay. When you speak to the AI buyer, each turn is streamed to our speech-to-text provider, converted to text, and discarded. We do not write that audio to disk, and there is no recording of your practice sessions to play back. The transcript and your score are kept as part of your training history.
• Call recordings you upload. If you or your company upload a recording of a real call for analysis, that audio file is stored on our servers, transcribed, and kept alongside the coaching so it can be played back later. It stays until you or your company delete it, or until the account is closed.
• Your device's own speech recognition. On some browsers the app can use the speech recognition built into your device or browser instead of ours. Where it does, that audio is handled by your device or browser vendor under their privacy policy, not ours.
• The coach's voice. Audio you hear from the AI buyer or the coach is synthesized from text. It is generated, not a recording of a real person.

Why we use it

To run ClosingPro, to show your progress, to support you, to keep the service secure, and to meet legal obligations.

Who else processes your data

These providers act on our instructions, under confidentiality terms, and only to help run ClosingPro.

• Anthropic. The AI model that plays the roleplay prospect, writes coaching, and scores sessions. It receives your training transcripts and the relevant parts of your company's playbook.
• ElevenLabs. Speech-to-text for what you say, and speech synthesis for what you hear.
• Our hosting provider. Runs the servers and stores the database and any uploaded recordings.
• Google Firebase Cloud Messaging. Delivers push notifications, where you have allowed them.
• Our payment processor. Handles paid personal plans. We never see or store your full card number.
• Our messaging provider. Delivers two-factor authentication codes, if you turn that on.

Two-factor authentication and your phone number

Two-factor authentication is optional and off unless you switch it on. We only ask for a mobile number if you do, and we use it for one thing: sending you a one-time sign-in code. Message and data rates may apply, and how often you get a message depends on how often you sign in. Reply STOP to opt out or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support the service, such as our messaging provider, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

If you turn two-factor authentication off, we delete the number. If you reply STOP, your carrier blocks further messages from us to that number, which means we can no longer send you sign-in codes; contact support@closingpro.live and we will help you back in.

Who can see your training records

On a personal account: you, and our staff where they need access to run or support the service. On a company account: you, the managers and account owners at your company, and our staff on the same basis. Your company decides who holds those roles, and training records on a company account belong to the company. We do not sell personal information, and we do not pool one company's data into another company's instance.

Keeping and deleting your data

• How long. For as long as your account is open. On a company account, records are kept for the term of your employer's agreement with us.
• Deleting your account. You can delete your account from your profile page in the app at any time, without asking a manager. It deactivates immediately, your email address and phone number are removed, and you are signed out everywhere. Can't sign in? Use our account deletion request page instead.
• What deletion does not do. On a company account, your training records stay with the company. Deleting your account does not remove your scores or transcripts from your employer's dashboards. If you want those removed too, ask your company, or contact us and we will pass the request on.
• The last owner. If you are the only owner on a company account, the app will not let you delete yourself, because it would lock your company out. Email support@closingpro.live and we will close it down properly.
• Backups. Deleted data can persist in routine backups and server logs for a short period before it ages out.

Your choices

• The microphone. The app asks before it uses it, and you can refuse or revoke permission in your device settings. Voice drills need it; the rest of the app works without it, and you can type instead.
• Notifications and two-factor authentication. Both optional, both switchable at any time.
• Access, correction and deletion. Edit your profile in the app. For anything else, contact support@closingpro.live.
• State privacy rights. Depending on where you live you may have the right to access, correct, delete, or receive a copy of your personal information, and to appeal a refusal. Contact support@closingpro.live and we will respond within the time the law allows. We will not discriminate against you for exercising these rights. On a company account we will forward your request to your employer, who decides it.

Children

ClosingPro is a workplace tool for adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 16.

Call recordings

Several U.S. states require all-party consent to record a call. Before uploading any recording to ClosingPro, the person or company uploading it is solely responsible for obtaining every legally required consent from every party on that call. By uploading a recording you warrant that you have obtained those consents.

Where data is held

In the United States.

Contact us

Lone AI LLC
111 W 6th St, Tempe, AZ 85281
support@closingpro.live